FAQ

1. What is salelotrogold about? Why do I choose your service?

All in all, salelotrogold is a company that has evolved to serve the needs of the online gaming community; we dedicate to providing the most professional, convenient and safest LOTRO Gold & game currency service for you, and our price is very competitive.

2. Why do I have to send money first? How do I know you will uphold your part of the transaction?

For one thing, salelotrogold requires the client to send payment before we can complete power leveling to ensure that we aren't defrauded. If we granted service to a few predatory customers who failed to compensate us, we would have to increase our fees for everyone. For another, our company has been running for many years and we have a good reputation, we can guarantee our customer perfect satisfaction.

3. How does the process of the trading do?

After you paid, please contact us in our chat room, we will deliver the currency as soon as possible after we verified your order.

4.  Why do you sometimes need to call me when I've made an order?

(1) There may have been an error on your order, a mis-spelt character name or complications with payment.
(2) If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.
(3) For larger orders, we must confirm your identity and legitimate possession of the card or PayPal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
(4) If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to help resolve any problems you are having.

5.  Which payment methods do you accept?

We accept money through a PayPal account. So PayPal is our preferred online payment method. Having your PayPal account verified will speed up the process of service. But we also accept payment by means of credit card. (Such as Visa, America Express, Master Card, Discover), e-check and bank transfer (bank transfer is only considered under special circumstances). To pay by western union is unavailable for the moment here. All the payment will come to our PayPal account and as soon as your payment is verified, we will provide you a fast and liable service.

6.Which servers do you supply on my game?

We offer supplies of game currency on all the games listed to your left, on all servers available. To see a list of available servers and the services offered, please select your game on the left of your screen.

7. How will it go if my payment gets held?

Please contact PayPal to cancel the hold of your payment. We will not continue your order until the payment hold is removed. If you meet any problem or issue during the order, keep contact with us. We honestly hope to resolve any issue of your order and satisfy our customers. Thanks for your time and your cooperation. This is our work rules, please understand it.

8. How do I check the status of my power leveling order or game currency order?

To monitor the status of your power leveling, log onto our website and click on the order tracking on the right corner of your page. We do update it once a day. For game currency order, you can come to the Live Help for a quote.

9. Why our prices of LOTRO Gold is a scale but not a exact one?

We raise and decrease our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game.